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NO AM/FM RADIO SOUND OUTPUT

id160300000700

Outline

Possible cause

• AM/FM antenna malfunction

• Connectivity master unit (CMU) malfunction

Diagnostic Procedure

Step

Inspection

Results

Action

1

VERIFY ALL SYSTEM DTCs

•  Perform the DTC inspection.
(Refer to the [DTC INSPECTION] in the workshop manual)

•  Are any DTCs displayed?

Yes

Repair the malfunctioning location according to the applicable DTC troubleshooting.

No

Go to the next step.

2

INSPECT AM/FM ANTENNA FOR MALFUNCTION

•  Perform diagnostic assist function “Antenna Connection Status” AM/FM test.
(See DIAGNOSTIC ASSIST FUNCTION [CONNECTIVITY MASTER UNIT (E)].)

•  Is the part normal?

Yes

Go to the next step.

No

Repair or replace the malfunctioning location and perform the repair completion verification.

(Refer to the [REAR WINDOW GLASS REMOVAL/INSTALLATION] in the workshop manual)

Repair completion verification

VERIFY THAT VEHICLE IS REPAIRED

•  Install/connect the part removed/disconnected during the troubleshooting procedure.

•  Has the malfunction symptom been eliminated?

Yes

Complete the symptom troubleshooting. (Explain contents of repair to customer)

No

Refer to the controller area network (CAN) malfunction diagnosis flow to inspect for a CAN communication error.

(Refer to the [CONTROLLER AREA NETWORK (CAN) MALFUNCTION DIAGNOSIS FLOW] in the workshop manual)

If the CAN communication is normal, perform the diagnosis from Step 1.

•  If the malfunction is not resolved, replace the connectivity master unit (CMU).
(Refer to the [CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION] in the workshop manual)

Step	Inspection	Results	Action
1	VERIFY ALL SYSTEM DTCs • Perform the DTC inspection. (Refer to the [DTC INSPECTION] in the workshop manual) • Are any DTCs displayed?	Yes	Repair the malfunctioning location according to the applicable DTC troubleshooting.
1		No	Go to the next step.
2	INSPECT AM/FM ANTENNA FOR MALFUNCTION • Perform diagnostic assist function “Antenna Connection Status” AM/FM test. (See DIAGNOSTIC ASSIST FUNCTION [CONNECTIVITY MASTER UNIT (E)].) • Is the part normal?	Yes	Go to the next step.
2		No	Repair or replace the malfunctioning location and perform the repair completion verification. (Refer to the [REAR WINDOW GLASS REMOVAL/INSTALLATION] in the workshop manual)
Repair completion verification	VERIFY THAT VEHICLE IS REPAIRED • Install/connect the part removed/disconnected during the troubleshooting procedure. • Has the malfunction symptom been eliminated?	Yes	Complete the symptom troubleshooting. (Explain contents of repair to customer)
Repair completion verification		No	Refer to the controller area network (CAN) malfunction diagnosis flow to inspect for a CAN communication error. (Refer to the [CONTROLLER AREA NETWORK (CAN) MALFUNCTION DIAGNOSIS FLOW] in the workshop manual) If the CAN communication is normal, perform the diagnosis from Step 1. • If the malfunction is not resolved, replace the connectivity master unit (CMU). (Refer to the [CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION] in the workshop manual)